Your Privacy Matters

At InfinityForge Solutions GmbH & Co KG ("we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website website.infinityforge.solutions.

1. Information We Collect

1.1 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior through cookies and similar tracking technologies. This includes:

  • IP address (anonymized)
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time of access

1.2 Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Contact us via email or through our website chatbot
  • Request information about our products or services
  • Subscribe to our newsletter or marketing communications
  • Request a custom package pricing quote

This information may include your name, email address, company name, phone number, and any other information you choose to provide.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Website Analytics: To understand how visitors interact with our website, analyze usage patterns, and improve our website's functionality and user experience
  • Communication: To respond to your inquiries, provide customer support, and communicate with you about our products and services
  • Business Operations: To process your requests, provide requested services, and manage our business relationships
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Marketing: With your consent, to send you marketing communications about our products and services that may be of interest to you

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and browsing behavior. Cookies are small text files that are placed on your device when you visit our website.

3.1 Types of Cookies We Use

  • Analytics Cookies: We use Google Analytics to analyze website traffic and user behavior. These cookies help us understand how visitors use our site, which pages are most popular, and how users navigate through the website.
  • Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your cookie preferences.

3.2 Cookie Consent

We use an opt-in cookie consent mechanism. When you first visit our website, you will be prompted to accept or decline analytics cookies. Your preferences will be respected, and you can change your cookie preferences at any time. If you decline cookies, we will not set analytics cookies on your device.

3.3 Managing Cookies

You can control and manage cookies in various ways. Most browsers allow you to refuse or accept cookies, and to delete cookies that have already been set. Please note that disabling cookies may affect the functionality of our website.

4. Third-Party Services

4.1 Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to analyze how visitors use our website. The information generated by the cookie about your use of our website (including your anonymized IP address) may be transmitted to and stored by Google on servers in the United States or other countries outside the European Union.

We have enabled IP anonymization in Google Analytics, which means your IP address will be truncated before being sent to Google. Google uses this information to evaluate your use of our website, compile reports on website activity, and provide other services relating to website activity and internet usage.

For more information about Google Analytics, please visit Google's Privacy Policy and Google Analytics Opt-out Browser Add-on.

4.2 Zapier Chatbot

We use a chatbot service provided by Zapier to facilitate communication with website visitors. When you interact with the chatbot, your messages and any information you provide may be processed by Zapier. Please refer to Zapier's Privacy Policy for information about how they handle your data.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Analytics data is typically retained for 26 months, after which it is automatically deleted.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

  • Right of Access: You have the right to request copies of your personal data
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data
  • Right to Erasure: You have the right to request that we delete your personal data under certain circumstances
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data
  • Right to Data Portability: You have the right to request that we transfer your personal data to another organization
  • Right to Object: You have the right to object to our processing of your personal data
  • Right to Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time

To exercise any of these rights, please contact us at info@infinityforge.solutions. We will respond to your request within one month.

8. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States, where data protection laws may differ. When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

9. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

InfinityForge Solutions GmbH & Co KG
Johannesweg 5a/2/26
3441 Judenau-Baumgarten
Austria

Email: info@infinityforge.solutions

You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates applicable data protection laws. The relevant supervisory authority in Austria is the Austrian Data Protection Authority (Datenschutzbehörde).